Fusion Premium Support
Support is limited to the current version of FusionAnalytics, plus the previous version for 90-days after the last ship date of the current version.
Click here to read the Fusion Premium Support Policies
Get dedicated help from a support engineer:
Fusion Support Matrix
| Direct Interaction with Support Engineers | FREE | PREMIUM |
|---|---|---|
| Direct access to Technical Support Engineer | – |  |
| Direct telephone contact | – | |
| Direct email contact | – | |
| Response Time | – | Target 1 business day |
| Number of contacts | – | 1 |
| Cost for a single Support Incident | – |  $149 |
| Cost for 5 x Support Incidents (valid for 1 year) | – | $599 |
| Self Help Resources: | FREE | PREMIUM |
|---|---|---|
| Product Support Pages | |
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| Technical Knowledge Base | |
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| Google Discussion Forums | |
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| FusionAnalytics Help Document | |
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| FusionAnalytics Online Help | |
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| Product Interest Mailing List | |
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| Installation Support | |
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Important Information
IMPORTANT: Before contacting our support team directly – you must have a VALID Premium Support Incident ID – Click here to purchase Premium Support
Purchasing Premium Support – enables you to gain access to your own designated technical support contact to:
- Speed deployment
- Reduce downtime
- Accelerate adoption of your Fusion Products
- Get rapid support response
You have the flexibility to purchase a single Support incident or buy a support pack which includes 5 incidents (pay for just 4). The 5 incident support pack expires and unused support incidents may no longer be used one year after purchase. Designated customer contacts get access to support expertise within one business day of initiating a support request. Incidents may range in complexity from installation questions, basic troubleshooting to explanation of details on how to use the products to get the maximum advantage.
A support incident is defined as a single support issue plus the effort needed to resolve it. A single support incident is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
